Refund Policy of taxfolios.com
Taxfolios
At Taxfolios, we strive to deliver high-quality services in Income Tax Preparation, GST, and TDS Filing. To maintain transparency and ensure fairness for both our clients and our team, please carefully review our refund policy below:
Eligibility for Refund
A full refund is eligible only if our tax expert has not yet shared the Computation of Income with you. Once the computation has been shared, no refund will be processed under any circumstances.
No Response from Taxfolios Team
If our team fails to connect with you via call, WhatsApp, email, or text message within 48 hours from the time of service purchase, you are eligible to request a full refund.
Work in Progress or Completed
Once our team has started working on your case or begun any stage of tax preparation, no refund will be issued, regardless of the situation.
Credit Note Option
If a refund is not possible due to the nature or stage of the service, Taxfolios may issue a credit note, redeemable within six (6) months from the date of issue.
The credit note can be applied toward any service listed on our platform, up to the value of the original purchase.
If a higher-priced service is selected, the client must pay the difference to initiate the new service.
Right to Issue Credit Note
The decision to issue a credit note lies solely with Taxfolios, based on internal investigation and assessment of the specific purchase and its service status.
For any clarification or concerns, feel free to contact our support team. We appreciate your trust in Taxfolios.
